Bank Currency Chest Workflows

A Salesforce workflow-based solution to digitize Currency Chest (CC) back-office operations—covering Remittance and Cash Receipt transactions end-to-end—while enabling branch-wise queue routing, maker-checker governance, CBS integration (auto + controlled manual fallback), vendor management + verification document generation, and SSO-based secure access.

Who this is for

Indian banks (and regulated financial institutions) that run currency chest operations across many branches, and require:

• Controlled governance over physical cash movement transactions
• Automated/trackable CBS postings and reconciliation
• Strong operational segregation by branch and role
• Audit-ready logs and exception handling at scale

Typical Users / Stakeholders:

• Branch Operations (Maker Users): capture remittance / receipt details, submit for approvals, maintain transit and documentation
• Branch Authorizer / Checker Users: maker-checker approvals at each stage, exception approvals, reconciliation sign-off
• Currency Chest Back-office / Central Ops: monitoring, escalations, operational oversight and reconciliation tracking
• IT / Integration Team: CBS API enablement, SSO setup, monitoring and operational reliability
• Vendor Managers: onboard/manage cash transit vendors, maintain vendor master and compliance documentation

• Workflow-based CC application for Remittance and Cash Receipt flows
• Branch-wise access and routing using queues (transactions visible/actionable only for relevant branch teams)
• Dynamic queue creation (adding a new branch does not require manual queue setup)
• CBS integration for automated CBS postings + audit trail of API execution
• Controlled manual CBS entry fallback when CBS API fails (with approvals + logging)
• Vendor verification document generation to avoid security/process breach
• Vendor Management module with maker-checker verification
• SSO integration for secure enterprise access

• Physical cash movement workflows often rely on emails/Excel/registers, creating visibility gaps and reconciliation delays
• CBS entries may be posted manually, increasing the chance of process breach and data loss
• Weak maker-checker controls across stages creates operational and compliance risk
• Scaling across many branches needs dynamic routing and segregation, otherwise branch additions create admin overhead
• Vendor-related documentation and verification is not consistently generated/controlled, increasing security exposure

Built on Salesforce (Workflow-First) with:

• Core transaction object for Currency Chest cases (CC Case) and supporting masters (Branch, Vendor, Contacts)
• Branch-wise queues + profile-based queue access for routing and segregation
• LWC + Flow for guided screens and stage actions (fast execution for users)
• Apex / Batch Apex for integrations, reconciliation processing, retries, scheduled jobs
• CBS integration via REST APIs for CBS entry creation and status tracking
• SSO via SAML for authentication and controlled access
• Dashboards for monitoring and operational MIS

1) Currency Chest Transaction Master (CC Case) & Lifecycle Tracking

Purpose: Maintain a single transaction record that flows through controlled stages until reconciliation completion.

Key Capabilities

• CC transaction record created for Remittance or Cash Receipt
• Standardized statuses to represent movement from initiation → transit → ledger/CBS posting → reconciliation closure
• Stage-gated validations to ensure completeness before proceeding
• Attachment/file handling for required documents and evidence Bank Currency Chest

2) Remittance Workflow (End-to-End)

Purpose: Digitize branch remittance initiation and completion with maker-checker approvals.

Stage design (indicative, implementation-friendly)

• Capture Remittance Details (amount, denomination summary if required, branch references, purpose)
• Capture Cash Transit Information (movement details, transit vendor/agent details, dispatch/receive metadata as per bank SOP)
• Ledger Entries Tracking (internal ledger/register references, tracking fields for reconciliation readiness)
• CBS Entries (auto API posting + status tracking; manual fallback if needed)
• Reconciliation & Closure (closure allowed only after required CBS/ledger checkpoints are complete)

Governance

• Each stage transitions via maker-checker approval
• Rejection loops preserve remarks and maintain auditability

3) Cash Receipt Workflow (End-to-End)

Purpose: Digitize receipt transactions with the same rigor as remittance.

Key Capabilities

• Receipt capture and documentation
• Stage Progression Identical in governance: transit/receipt attributes → ledger/register tracking → CBS posting → reconciliation closure
• Maker-checker at each stage, with controlled rejection loops

4) Dynamic Queue Management (Branch-Wise Routing at Scale)

Purpose: Support large user base and many branches with minimal admin overhead.

Key Capabilities

• Dynamic queue creation per branch
• Auto-routing of CC Cases to the correct branch queue
• Profile-based queue access ensures only authorized users can view/action records
• Supports rapid onboarding of new branches without manual intervention

5) Core Banking System Integration (Auto + Controlled Manual Fallback)

Purpose: Ensure CBS entries are posted reliably and are fully traceable.

Key Capabilities

• REST API integration to CBS for automated CBS entries
• Audit logs to track each CBS API request/response and execution outcome
• Manual CBS entry mode enabled only when API fails (maker-checker + reason capture)
• Retry/resubmission support via back-office actions / scheduled processing

6) Vendor Management + Vendor Verification Document

Purpose: Reduce security/process breach risk in cash transit operations.

Key Capabilities

• Vendor master management (create/update vendor data)
• Maker-checker verification for vendor changes
• System-generated vendor verification document for controlled sharing and operational checks
• Link vendor to CC transactions for traceability and reporting

7) SSO Integration

Purpose: Secure and seamless access for bank employees.

Key Capabilities

• SAML-based SSO integration
• Aligns with bank security posture and reduces credential risk

Core Objects

• CC Case (transaction record; remittance/receipt, lifecycle, reconciliation)
• Branch (branch master; used for routing + access)
• Vendor (vendor master; links to CC Case; maker-checker verification)
• Contact / Bank Employee / User (stakeholders and assignment)
• Files (supporting documents attached to CC Case and Vendor)
• Queue (branch-wise queues; dynamically created)

• SSO authentication (SAML)
• Profile-based queue access to enforce branch-wise and role-wise segregation
• Restrictive edit rights when transaction is in checker/approval stages
• Auditability through:
• 1. Status transitions history
• 2. Maker-checker approvals and remarks
• 3. CBS API execution logs

• Four-eye verification embedded via maker-checker per stage
• Audit log for CBS API calls to help troubleshooting + compliance traceability
• Controlled manual fallback for CBS entries to avoid operational deadlocks during API failure
• Reduces:
• 1. Process breach risk
• 2. Data loss risk
• 3. Reconciliation delays through stage gating

Purpose: Monitoring financial risk, operational throughput, and reconciliation effectiveness.

Example Dashboards

• Stage-wise pipeline (how many CC Cases pending at each stage)
• Branch-wise pending transactions and ageing
• Reconciliation pending / overdue list
• CBS API success vs failure trends; manual fallback usage
• Vendor-wise transaction volume and verification status